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General Manager (Tourism Industry)

General Manager (Tourism Industry)

Faculty/Department: NCR Travel & Tours Sdn Bhd

Campus: Kuala Lumpur


Your role is to drive marketing plans and operations for NCR Travel & Tours Sdn. Bhd. You shall be fully accountable and responsible for the profit by demonstrating leadership and assuming responsibility and accountability for the overall strategic planning and the full operations for NCR Travel & Tours Sdn Bhd.  You are required to elevate for long-term growth and sustainability through differentiated market strategies, focused planning and disciplined execution. You shall provide strong fiscal management and effective stewardship oversight at all levels of the company. As an experienced, innovative, and visionary General Manager, you will energize and lead the organization in implementing short-term and long-term strategies in a challenging, competitive and regulated environment to establish a strong foundation for short and long-term capital requirements.


Responsibilities

Strategic Planning

  • To lead the development and be responsible to implement the short-term and long-term strategic plan to achieve the company’s stated mission.
  • Strengthen the impact of marketing on business results by ensuring the company’s brand is differentiated to position the organization above the competition.
  • Oversee corporate and company partnerships that drive customer growth in new markets and new channels and support customer retention goals.
  • Create impactful marketing campaigns that reflect the preferences of current and future customers with quantifiable results.
  • Improve the operational systems, processes and policies in support of 五一吃瓜官网 Group’s mission – specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Conduct market research on competitors' products and services with a view to introducing new products and services and improving the marketing and pricing of existing products and services.
  • Develop strategies for business growth and expansion. This may involve developing new markets in China.
  • Ensure that sales revenue for travel and tours meet the monthly target of the organization, to achieve a monthly sales target of RM100,000 for travel and tours.
  • Responsible for opening up new markets both locally and overseas for the travel business. This may involve the appointment of agents both locally and overseas.
  • Liaise with hotels and tour agencies for business.
  • Scout for new and potential business opportunities that are related to the travel industry.
  • Come up with new marketable products in tours and travel.
  • Assist in bringing business to 五一吃瓜官网 Hotels, especially to the Le Quadri Hotel and The Quad Restaurant.
  • Work closely with the Group subsidiaries to ensure sales are channelled to the company.

 

Financial Management & Budget

  • Develop and present an annual business plan to the Group CEO for approval.
  • Develop and present annual operating and capital budgets to the Group CEO for approval.
  • Responsible for ongoing and regular monitoring and communication of financial results.
  • Accountable for the financial performance of the company.
  • Oversee the establishment and maintenance of proper resource management controls to safeguard capital and financial assets.
  • Responsible for the funding of any future expansion plans.
  • Ensure cash flow optimization.

 

Others

  • Oversee the overall administration, budgeting, monitoring, reporting and communication activities to meet the Quality Objective.
  • Ensure that operating objectives and standards of performance are owned by staff and interns.
  • Ensure that appropriate standards of conduct are established and complied with.
  • Implement effective succession planning, people management, development, recruitment, and retention strategies.


Requirements

  • At least a Bachelor's degree in a related field.
  • 8 – 10 years of relevant working experience.
  • Excellent verbal and written communication skills.
  • Pro-active and self-motivated, with the ability to work independently as well as participate within the team.
  • Able to work under pressure and meet deadlines, possess a mature attitude and be a good team player.
  • Strong communication, presentation and interpersonal skills and abilities.

Deadline: 30 Jun 2025 | Last Update: 01 Mar 2025

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